CUSTOMER SERVICES
RETURNS
All goods purchased from Pynk have a 7 day no quibbles money back guarantee, that if you're in any way dissatisfied with the goods you have ordered, we will exchange them or give you a full refund subject to the following conditions
- All products to be returned are returned un-used and un-marked
- Products are returned with all their original packaging
- Proof of purchase and original documents are returned with the product
Refunds will be for the value of the products only. Postage is non-refundable.
Orders cancelled will require a small charge of £1.50 to be deducted for the merchant charges the seller incures.
Please note products will NOT be refunded if
- If they are marked in any way
- Are returned in a condition unsuitable for re-sale
- Products are not returned strictly within 7 days
- Are pierced earrings or navel jewellery including jewellery sets
- Are a SALE or reduced priced item
Return of goods, which you did not order
Great care is taken when packing your order, but for any instance when products which you may have not ordered have been sent to you, a full refund or exchange will be given. In the case of an exchange please return the products as below and the correct products will be sent out immediately when we receive them.
Please Note - We aim to refund all debited funds within 7 working days of receiving any returned goods, however please allow up to maximum of 30 days.
If you would like further information on our returns policy please call our customer services line, or e-mail our customer services team with your query.
Return of goods, which you damaged/faulty
Great care is taken when packing your order, but in transit unfortunately you may receive an item damaged or faulty. As it is not your fault, please contact us by email and we will send out a prepaid envelope for you to return the item for an exchange which will be sent out immediately on receipt of the faulty item.
Returns/Exchange Procedure
If you do have to return goods for any reason, please print and complete the returns form and return it with your goods to the address at the bottom of the page.
We suggest all goods are returned by recorded delivery, as PYNK cannot be responsible for any goods lost within transit.
To return goods please make sure the following items have been attached:
- A completed returns form
- All original packaging
- The original receipt, please keep a photocopy for your records
- And, of course, don't forget the product(s)
Returns Form (Click here for printer friendly version of returns form)
Returns Addresses
When you have printed the form please send it along with the returned goods to:
Brooches Store
16 Downes Way
Kensington Park
Manchester
M22 4UD
Customer Service and Sales Telephone Hotline
Telephone +44 (0)161 215 2519
Complaints
Please contact us if you have a complaint. We endeavour to respond to all complaints within 5 working days. We will keep you informed as to the progress of your complaint. E-mail: complaints@pynk.co.uk
